Return, Exchange, and Refund Policy

Return Conditions

If you did not receive your order within the specified timeframe, please contact our customer support. You can also track your order using the tracking number provided at shipment on the Track Your Order page.

If the received item does not match your order, we may request a return for an exchange or a refund.

Returned items must be sent within 30 days of receipt, in original packaging, unused, and with proof of delivery.

Refunds

If the order is returned due to restrictions, incorrect address, or refusal to pay customs fees, the refund will be issued minus shipping costs and up to 20% return processing fee.

If the order is confiscated by customs, no refund will be issued.

Refunds are processed only after the item is physically received at our warehouse. The refund processing time is up to 14 days after confirmation.

Refunds are issued using the original payment method. If payment was made outside PayPal, confirmation of receipt may be required.

Return Policy Exceptions

• Opened or used cosmetic products
• Gift cards
• Sale items or products with an expiring shelf life
• Custom-made items

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days and include a photo. We will offer a replacement or a refund after reviewing the case.

Return Processing Times

Once the item is received at our warehouse, the review takes up to 3 business days. Refunds are processed within 14 days thereafter.

Promotional Items Return

Returns are accepted only if the entire promotional set is returned. Partial returns are not allowed. Samples and gifts must be returned with the product.

Customer Responsibilities When Returning

• Carefully pack the item for return shipping
• Retain original documents and packaging
• Provide a tracking number

Gifts and Returns

If the item was part of a gift set, the return is only accepted with the gift included. For partial returns, the store reserves the right to deduct the gift’s value.

Order Cancellation

Orders can be canceled before they are processed and shipped. After shipment, the standard return procedure must be followed.

Who Pays for Return Shipping?

• If the error is on the store's part — FeelBe covers the return shipping
• If the customer refuses the order — the customer pays for return shipping

Contact

For all inquiries, please contact FeelBe customer support.