Help Center & FAQ
Frequently Asked
How to place your first order at FeelBe?
Ordering from our store is easy. You don't need to register to find and add products to your basket. However, registration is required during the checkout process when selecting payment and delivery methods. Please note that we only accept orders through our website and not via email, or phone.
I can’t log into my FeelBe account or reset my password. What should I do?
If you can’t log into your FeelBe account, try resetting your password using the "Forgot Password" link. Still having trouble? Contact our support team for help.
How do I check the status of my order or track my shipment on FeelBe?
You can easily track your FeelBe order by visiting our Order Tracking page or by logging into your account and checking your order history. You’ll also receive email updates with a tracking number when your order ships.
How do I sign up for your newsletter or exclusive offers?
You can subscribe to our exclusive offers during registration or anytime by updating your Email Preferences in your account.
How can I cancel my order online before it ships?
Log in to your account, go to Your Orders, select the order, and choose Cancel items or Cancel order if available.
Delivery
Can I order to a different delivery address?
Yes, you can ship your order to a different address by selecting or adding a new delivery address at checkout. Perfect for gifts or delivery to work or friends.
Received the Wrong Item or Order? Here's What to Do
We’re sorry for the mix-up! If you’ve received the wrong item, don’t worry - we’ll fix it quickly at no cost to you. Please contact our Customer Service team through Your Account and provide the details listed below.
I have received a damaged item. What should I do?
Received a damaged item? Keep it, take photos, and contact us. We’ll help with a replacement or refund.
What should I do if an item is missing from my order?
If your order arrived incomplete, first check your shipping confirmation emails and the 'My Orders' page to see if it’s arriving in separate packages. If the item is still missing after delivery, contact us within 30 days for help.
I can’t track my package, what should I do?
First, check the tracking number for typos. If it’s correct, wait 24-48 hours for the carrier’s system to update. If you still can't track it, contact our customer support team with your order number.
Payments
What payment currencies are available for placing orders?
We currently support 9 major world currencies, including USD, EUR, GBP, and more, to make your shopping experience easy and convenient.
Will I be charged VAT, customs fees, or import duties on my order?
Yes, orders delivered outside of Israel may be subject to VAT, import duties, or customs fees, depending on your country’s laws.
I have a payment problem with my order, what should I do?
A “Payment Problem” usually means incorrect payment details or insufficient funds - please check your billing info or try using a different payment method.
How to apply a discount code?
To apply a discount code, enter it in the "Got a discount code?" box in your basket, then click "Add" to apply the savings.
How will I receive my refund after returning an order?
Your refund will be issued to the original payment method used for your order. Refund processing time depends on your payment provider.
Face
How do I care for mature skin effectively?
To care for mature skin, use targeted products like retinol and peptide creams, add hydrating serums, exfoliate weekly, protect with SPF daily, and support your skin with proper hydration, nutrition, and rest.
Can the same skincare product be used both day and night?
Yes, you can use the same cream morning and evening, but it’s not ideal. Day creams are designed to protect your skin, while night creams focus on repair and recovery.
What are the recommended steps for night skincare?
Nighttime is when your skin naturally regenerates - the perfect time to support it with a nourishing night cream. Unlike day creams, night creams work deeply to hydrate, repair, and restore your skin while you sleep.
Why should I use specialized skincare products for my neck and décolleté?
The neck and décolleté area has thinner, more delicate skin than the face and is more prone to aging and environmental damage. Specialized skincare helps keep it hydrated, firm, and youthful.
What is the best way to cleanse my face?
Cleansing your face twice daily, morning and night, removes dirt, makeup, and impurities. Use a gentle cleanser with lukewarm water, adjusting for your skin type, to keep your skin healthy and radiant.
Body
In what order should I apply body products?
The right order makes all the difference! Always start with cleansing, then exfoliate occasionally, and follow up immediately with a moisturizer. Think of it as preparing your skin to absorb all the good stuff.
What is the difference between lotion, cream, and body butter?
The main difference is their thickness and how much moisture they provide. Lotions are the lightest, creams are a step up, and body butters are the thickest and most hydrating.
How often should I moisturize my body?
Most people need to moisturize their body at least once a day. However, the ideal frequency can vary depending on several factors, including:
What is the best way to exfoliate my body?
The best way to exfoliate is to find a method that works for your skin and to not overdo it. The key is to be gentle. You can use a physical scrub, a brush, or a chemical exfoliant to remove dead skin and get a smoother feel.
How can I care for my hands and feet?
Taking good care of your hands and feet is a game-changer for your skin's health. The simple key is to moisturize regularly and protect them from daily wear and tear.
Men
How should men best care for their skin?
Men’s skin is generally thicker and oilier, plus shaving can cause a ton of irritation. The best way to deal with that? A simple but consistent routine. Just a few steps every day can make a huge difference.
What distinguishes men's face cream from women's?
Honestly, a lot of it comes down to marketing and what the product is designed for. Men's skin is generally thicker and a bit oilier, so their creams are often formulated to be lighter, less greasy, and focused on things like oil control and post-shave irritation.
How Should Men Properly Wash Their Face?
Washing your face is super important for men because male skin is often thicker and oilier. The key is to wash twice a day with a cleanser that's right for your skin type, whether it's oily, dry, or a combination and be gentle.
How should a teenage boy take care of his facial skin?
Puberty can be a wild ride for a guy's skin. The key is to start a simple routine now to fight off acne, blackheads, and scarring before they get out of control.
What's an essential anti-aging skincare routine for men?
It’s never too late to start! A simple but effective anti-aging routine for men should include daily cleansing and moisturizing, along with a good eye cream and weekly exfoliation. It's about being consistent.
Sun
What does SPF 30 mean in sunscreen?
SPF 30 means your sunscreen blocks about 97% of UVB rays, reducing your risk of sunburn when used properly with regular reapplication.
How to choose the right sunscreen for your skin type?
Choosing the right sunscreen depends on your skin type, daily activities, and sun exposure. Use lightweight, moisturizing, or mineral formulas as needed.
How to take care of my skin after sunburn?
Sunburn is caused by overexposure to UV rays, resulting in redness, pain, and peeling. To care for sunburned skin, cool the area, stay hydrated, and apply soothing aloe vera gel.
How to choose the right tanning lotion for different skin types?
Choose a tanning lotion that matches your skin type and tanning goals. Fair skin benefits from SPF and gradual bronzers, while darker skin can use accelerators or moisturizers for a deep, even glow.
Makeup
How to Choose a Foundation?
Choosing a foundation is all about finding the right shade and formula for your skin type. The perfect foundation should match your skin's undertone, blend seamlessly, and provide the finish you want without feeling heavy.
What is the difference between BB cream and CC cream?
While both are multi-functional makeup products, the main difference is their primary purpose. BB creams focus on providing lightweight coverage and moisture, while CC creams specialize in color correction to address issues like redness or sallowness.
How to choose makeup removers?
Choosing the right makeup remover depends on two things: the type of makeup you wear and your skin type. The goal is to remove all your makeup without stripping your skin of its natural oils.
How to prevent shine during the day for oily skin?
Dealing with oily skin is a pain, right? It’s all about finding the right routine. You need to use products that control oil without drying your skin out, and carry some blotting sheets for quick touch-ups.
What is sensitive skin?
Sensitive skin is a type of skin that reacts easily to environmental factors, skincare products, or certain ingredients, often showing redness, itching, or irritation.
Ingredients
What is hyaluronic acid?
Hyaluronic acid is a substance our bodies produce naturally. It's known for being a powerful moisturizer that helps your skin stay hydrated, plump, and firm.
What is retinol?
Retinol is a form of vitamin A and a powerhouse skincare ingredient. It works by speeding up skin cell turnover and boosting collagen, which helps reduce the appearance of wrinkles, fine lines, and acne.
What is vitamin C?
Vitamin C is a powerful antioxidant that's essential for healthy skin. It helps protect your skin from environmental damage, brightens your complexion, and boosts collagen production for a firmer, more youthful look.
What are AHA acids?
AHAs, or Alpha Hydroxy Acids, are a group of acids—like glycolic and lactic acid—that are used to gently exfoliate the skin. They help get rid of dead skin cells to reveal a brighter, smoother, and more youthful-looking complexion.
What are BHA acids?
BHAs, or Beta Hydroxy Acids, are a type of acid most known for their ability to exfoliate inside the pores. The most common BHA is salicylic acid, and it's a superstar ingredient for treating acne, blackheads, and oily skin.
Nails
How to strengthen nails?
Got brittle, weak nails? It's super common! The good news is, you can totally get them back to being strong and healthy with a few simple changes to your routine.
What is the best nail care routine?
A good nail care routine is all about keeping your nails and the skin around them clean, hydrated, and protected. Simple, consistent habits are the key to having strong, healthy nails on both your hands and feet.
What is the Safest Way to Remove Gel/Acrylic Nails?
The safest way to remove gel or acrylic nails at home is to use an acetone-soaking method. It’s a gentle process that helps avoid damage to your natural nails, which is key.
How to prevent nails from yellowing?
Yellowing nails are a common concern, often caused by dark nail polish or other habits. You can prevent this by always using a base coat, giving your nails a break from polish, and protecting them from harsh chemicals.
How Can I Prevent Nail Polish from Chipping?
Chipping nail polish is a common problem, but you can prevent it with a few key steps. The secret to a long-lasting manicure is proper nail prep, using a good base and top coat, and applying polish in thin layers.
Hair
How Often Should I Wash My Hair?
The perfect hair-washing schedule is different for everyone. It really depends on your specific hair type, how often you work out, and what your daily life looks like.
How Do I Gt Rid of Split Ends?
Dealing with split ends? It's the worst, right? They make your hair look all dry and unhealthy. The thing is, you can't really fix them once they're there, but you can totally stop them from happening in the first place.
Which Hair Care Products Should I Use for My Specific Hair Type?
Walking down the hair care aisle can be so overwhelming, right? The secret is to stop worrying about all the brands and just focus on your hair's specific needs. Once you know what your hair wants, picking products is a breeze.
How should I properly shampoo and condition my hair?
You might think you know how to wash your hair, but there are a few little tricks that can make a huge difference. The secret is to focus shampoo on your scalp, conditioner on your ends, and use the right water temperature.
How Can I Reduce Frizz?
Frizz is usually a sign that your hair is thirsty. The best ways to reduce it are to keep your hair hydrated, use gentle products and tools, and protect it from things that cause damage, like heat and friction.
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