Frequently Asked

Ordering from our store is easy. You don't need to register to find and add products to your basket. However, registration is required during the checkout process when selecting payment and delivery methods. Please note that we only accept orders through our website and not via email, or phone.

To check the status of an order on a Feelbe web store, customers should log in to their account and go to the "My Account" section. From there, they can view their order history and see the current status of each order, whether it has been shipped or is still being processed. Customers will also receive email updates regarding their order, including an order confirmation email when they place their order and a shipping confirmation email with a tracking number when their order has been shipped. If customers have not received an order confirmation email, they should check their email address and spam folder, and contact customer service if necessary, providing their full name and the date and time of their order to assist in processing their request.

If you need to cancel your order, simply navigate to the Your Orders section and select the order you wish to cancel.

In many instances, the reason for this issue is because you may have made an error while entering your email address or password during the registration process. For example, you may have accidentally clicked the register button twice or entered the wrong information. To resolve this, simply register again.

The hallmark of professional cosmetics is that they target specific aesthetic problems: acne, oily skin, pigmentation and signs of aging.