Delivery
Received the Wrong Item or Order? Here's What to Do
We’re sorry for the mix-up! If you’ve received the wrong item, don’t worry - we’ll fix it quickly at no cost to you. Please contact our Customer Service team through Your Account and provide the details listed below.
I missed my delivery, what can I do?
If you missed your delivery, don’t worry - you can easily reschedule or collect your package depending on the courier. Check your tracking link or delivery note for details.
Can I order to a different delivery address?
Yes, you can ship your order to a different address by selecting or adding a new delivery address at checkout. Perfect for gifts or delivery to work or friends.
I can’t track my package, what should I do?
First, check the tracking number for typos. If it’s correct, wait 24-48 hours for the carrier’s system to update. If you still can't track it, contact our customer support team with your order number.
I have received a damaged item. What should I do?
Received a damaged item? Keep it, take photos, and contact us. We’ll help with a replacement or refund.
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