Delivery
Important questions concerning delivery.
I missed my delivery, what can I do?
If you missed your delivery, don’t worry - you can easily reschedule or collect your package depending on the courier. Check your tracking link or delivery note for details.
Received the Wrong Item or Order? Here's What to Do
We’re sorry for the mix-up! If you’ve received the wrong item, don’t worry - we’ll fix it quickly at no cost to you. Please contact our Customer Service team through Your Account and provide the details listed below.
What should I do if an item is missing from my order?
If your order arrived incomplete, first check your shipping confirmation emails and the 'My Orders' page to see if it’s arriving in separate packages. If the item is still missing after delivery, contact us within 30 days for help.
I can’t track my package, what should I do?
First, check the tracking number for typos. If it’s correct, wait 24-48 hours for the carrier’s system to update. If you still can't track it, contact our customer support team with your order number.
I have received a damaged item. What should I do?
Received a damaged item? Keep it, take photos, and contact us. We’ll help with a replacement or refund.
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