Delivery

Important questions concerning delivery.

Received the Wrong Item or Order? Here's What to Do

We’re sorry for the mix-up! If you’ve received the wrong item, don’t worry - we’ll fix it quickly at no cost to you. Please contact our Customer Service team through Your Account and provide the details listed below.

Can I order to a different delivery address?

Yes, you can ship your order to a different address by selecting or adding a new delivery address at checkout. Perfect for gifts or delivery to work or friends.

I have received a damaged item. What should I do?

Received a damaged item? Keep it, take photos, and contact us. We’ll help with a replacement or refund.

Is delivery to US free?

We offer free standard shipping on all US orders over $100. For orders under $100, a shipping fee will apply.

I missed my delivery, what can I do?

If you missed your delivery, don’t worry - you can easily reschedule or collect your package depending on the courier. Check your tracking link or delivery note for details.