Delivery

We’re sorry for the mix-up! If you’ve received the wrong item, don’t worry - we’ll fix it quickly at no cost to you. Please contact our Customer Service team through Your Account and provide the details listed below.

If you missed your delivery, don’t worry - you can easily reschedule or collect your package depending on the courier. Check your tracking link or delivery note for details.

Yes, you can ship your order to a different address by selecting or adding a new delivery address at checkout. Perfect for gifts or delivery to work or friends.

If your order arrived incomplete, first check your shipping confirmation emails and the 'My Orders' page to see if it’s arriving in separate packages. If the item is still missing after delivery, contact us within 30 days for help.