Delivery

Important questions concerning delivery.

Can I order to a different delivery address?

Certainly. During the checkout process, you can select a delivery address, which can be a previously saved address or a new one. If you wish to add a new address, simply click on 'Add a new address'.

I have received the wrong item. What should I do?

We apologize for any inconvenience caused by receiving the wrong item. Though we take great care in fulfilling orders accurately, mistakes do happen. Please reach out to our Customer Service team through Your Account with the following details:

I have received a damaged item. What should I do?

Did you receive a damaged item in your order? We're sorry to hear that. At FeelBe, we take pride in our products, and we want you to be completely satisfied with your purchase. Please don't throw away the item, as we may need pictures of the damage to prevent it from happening again.

What should I do if an item is missing from my order?

We apologize for the missing item in your order. Before reaching out to our Customer Care team, please take a moment to check the following...