I have received the wrong item. What should I do?

We apologize for any inconvenience caused by receiving the wrong item. Though we take great care in fulfilling orders accurately, mistakes do happen. Please reach out to our Customer Service team through Your Account with the following details:

• 1. Your Order Number
• 2. Information about the incorrect item you received (including a clear picture, if possible)
• 3. Confirmation of the correct item you ordered
• 4. The email address associated with your order

Once we've investigated the issue, we will notify you of our next steps via email. Please refrain from disposing of the item until we have resolved the issue.