Payment and Delivery
We are an online store FeelBe, guarantee that your order will ship as soon as possible. We guarantee that your order will be expertly packed and shipped promptly in the manner of delivery that is best suited for your country. We want you to be delighted with your purchase from FeelBe.
How we do it:
1. You order in FeelBe online or over the phone with a sales representative.
2. After payment, In the next 24 hours, we will pack and ship your order. You will get an email with shipping details, including a tracking number. The parcel can be sent in various ways Courier, EMS, or free Economy Intl. shipping, depending on the country of residence. All items are shipped from our warehouse.
3. Delivery time depends on your location and how you choose to send it. Upon receiving the package, we ask you to inspect your order. Open and report all damages or missing items immediately if exist. If you ordered in several boxes, please wait for everything to arrive. Damages must be reported within ten days.
We provide all the information from the website of the Israeli mail-sending service.
Enter the tracking number and check the status and location of your parcel.
By the rules of UPU (Universal Postal Union) in respect of numbers, each number shall consist of two letters in the beginning, nine numbers and two letters at the end (and the corresponding standard ISO-3166, indicating the country of origin because the website will send all parcels of Israel, therefore, the tracking number will end with "IL").
Delivery in Israel:
1. Postal service in Israel is free and offered by the Israel postal company within 7-14 working days.
2. Paid delivery by courier is carried out within 1 - 3 days. Delivery in Eilat, kibbutzim, and moshavim can take up to 3 business days, not including the day of dispatch. If you prefer another shipping method - please contact us.
Registration, packing, and shipping orders to customers are carried out the next day after the order. Orders placed on a Friday or a day off will be collected the next day. After transferring the parcels courier, it will call the buyer to schedule delivery. On Fridays and holidays, eves delivery is not made.
3. Courier delivery costs in Israel: 45NIS (including VAT). Shipping costs will be added to your shopping cart before paying the order.
For fast and affordable shipping to our international customers, we offer to review the following ways:
1. FeelBe provides Free Economy international shipping for our international customers through the post of Israel. This service is the most economical delivery system for small items outside of Israel, weighing not more than 20kg when the shipment of goods is carried by air or sea and land. Delivery time may take from 1 to 6 weeks.
2. FeelBe provides Fast international shipping for our international buyers through the company EMS - Express Mail Service, a global express post. Amounts of shipping costs may vary depending on your location and the weight of the package. So FeelBe draws your attention to the fact that the optimal price sends up to 20kg. Delivery time may take from 5 to 14 days.
3. Order Tracking.
We believe that order tracking is important to you, so after sending a parcel, you will receive a notice from FeelBe with the registration number for parcel tracking. Note, FeelBe does not reimburse orders lost during transportation.
4. Your Contact Information.
Please ensure that your shipping address, phone number, and email address are filled out. This contact information may be needed if the shipping company needs to contact you.
5. Declaration on the cost and product description.
Due to international law commitments, FeelBe ascertains your order's total expenditure on the accompanying sheet minus the shipping fee. This document will display the name of each product ordered, the quantity, and the value.
If you select an international delivery, we indicate the number of all the goods you have ordered, along with the following product description - "Natural Products for Personal Use."
For example, if you ordered two positions of 3 different products for a total cost of $ 30, we will state on the label the following: Quantity: 6. Cost: $ 30.00. Description: Natural Products for Personal Use.
6. Taxes on Imports.
Possible import taxes and/or customs duties. Can commission for processing orders. These costs are separate from the shipping fee.
Depending on the value of your order and your specific country, you may be charged customs or import duties once your parcel arrives in your country. As stated in our "Terms and Conditions," the customer must pay these fees and won’t be covered by FeelBe.
As these charges are set by your country and vary between orders, we cannot predict the costs. For further information, please contact your local customs office before placing your order. You will ensure that any products you order comply with state and federal government import regulations.
We recommend you read our "Return and refund policy".
For detailed information on the delivery of your order in your country, please add the item to your shopping cart, select your country from the dropdown menu and click on "Final price".