FAQ Topics

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First time at FeelBe

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For newcomers: Order To do order (purchase) in our store isn't difficult. In order to find the right product and put it in the basket is not necessary to register. Registration is required, when you finally checkout, choosing payment and delivery method. We only accept orders through our website. We do not accept orders by e-mail, phone or fax. When you make the order, our system will notify you by e-mail about all stages of the order, as well as tell you where and how much to transfer money to pay for the order. Product Search First of all you need to find the product you want to buy. The search box is in the upper part each page. You can also use the advanced search, or browse through directories. Finding the right product in the list of products, go to the page with this product by clicking on its title. You can evaluate how it suits you using the information provided with the item (image, data of the manufacturer, abstract, content, etc.), as well as information posted by visitors (evaluation, opinions). Also, you can see the rate of sales of the product, and what usually buy together with this product the other visitors. Product under the name you will see its availability. Adding to cart When you want to order (buy) an item, select the desired amount of goods and click "Add to Cart" located below the price of the goods. This product will be added to the cart. Then you can continue your selection or go to shopping cart for later checkout. Working with a cart, ordering You can change the number of items in the cart (for example, if you need two pieces instead of one), remove any goods or to defer part of the goods the next time you want to order them. When the cart is only items that you need, click "Checkout". You will be asked to register. Registration To register, you need to enter your email address and password. If you are registering for the first time, click "I - a new user." Please note, that to the email address that you have entered, will come all messages concerning the passing of your orders. In the future, you can always change the email address provided during registration. The system checks that the e-mail address, and if it is not available or does not exist, will not be able to fulfill your order. Delivery Address We deliver orders to all countries and regions of the world. Specify the address where you want us to deliver your order. You can enter multiple addresses, and then select the desired, and set the primary address, which will be entered by default when ordering. To avoid errors, follow the instructions carefully. There are some restrictions on the shipment of goods. To continue, click "Continue." Delivery method On the "Payment and Delivery" you will see all available for your selected region (country) delivery methods: mail, courier service, etc. In front of each method will indicated the value of the whole order with delivery by this method. Choose the most suitable for you. The selected method will be also used by default when you make a particular order. To continue, click on the "Update total amount." Payment method We accept payment by bank transfer, credit cards and electronic payments systems. Select a payment method available for your selected region and method of delivery. To continue, click "Continue.". Order confirmation Check the contents of your order, as well as all the information that you entered in the previous steps. If something goes wrong, you can change the quantity of goods in order to line of names, or by clicking the "Remove This Item" next to the corresponding product. If you have a certificate for a discount (coupon), enter it in the "Discount Codes" and click on "Use coupon". You can read our Terms of Service. When you are ready to order, click on the "Confirm Order". You go to a page where you can see your order number (or first to the page to enter your credit card information). Through this number you will be able in the future to find your order on your personal page "My Account" and find out its status. After some time at the indicated email address you will receive an email confirmation that the order is received by our store. Next letter we will send with indicating the products that we are ready to send, we point out the details for a bank transfer. And the last letter you get when the order is shipped. Order Tracking If you want to know the status of an order or change any of its settings, go to your personal page, just double-click on the "My Account" located in the header near the basket at the top right of all pages of the site.

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I can't login to my account

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The system does not accept your username or password In most cases, this is due to the fact that you happen to make a mistake when entering your email address or password when registering (eg accidentally switched Register or double-clicked the same button). Register again. If you forgot your password, click on the "Forgot Password". You will be prompted to enter the email address provided during registration. If you enter the correct address on it will be sent a link to this page by logging on to that, you can change your password without even remembering old.

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How do I check my order status?

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What's wrong with my order? Where is my order? You made the order, but does not know what was happening to him and care about it?(What to do if you have not received any messages from us about ordering?). 1. First of all, go to your personal page ("My Account"), make sure that your order is accepted by the system, find out the current status of your order and check out his story. The status can be: a) "entered the sales department" - the order is accepted for processing. Each order passes this stage. b) "accepted for execution" - the order has been viewed by the operator, checked and approved to work. If there is no current order status, which means that the operator considered that any data of your order may contain an error. In this case, you should get an e-mail to clarify some data. In this letter you will see detailed instructions on what to do. c) "order bundling" - products of the order booked in stock and / or ordered from the suppliers. d) "payment received" - payments made by you (there may be several) came to our bank account and entered into the database. e) "order shipped fully or partially" - the order passed by mail or courier. What goods shipped in this order, you can see in the email that will be sent at the same time when the order gets this status. f) "change order" - such an order can be changed, it can be combined with other orders (with identical parameters), send the ready goods before others and remove part of the goods from the order. g) "order requires your attention" - in order present products that can not be sent at this moment. You need to go in order, and to give an indication on its further processing. 2. Notice the confirmation letter that we send immediately after you confirm your order. In this letter after each ordered product is an indication of the approximate date of sending of the goods. For example: Hello Olga Ivanova! Thanks for your order on the site FeelBe.com. Once an order is shipped, we will send you an email with a link where you can track the delivery process. You can always check the status of your order online by visiting your account. If you have any questions about your order, please contact us at sales@feelbe.com or call (972) 54 665 5130 on weekdays from 09:00 to 18:00. Information about your order is below. Your Order # 100000004 (founded February 26, 2014 23:28:58 IST)  Information on the payer: Olga Ivanova Str. Rabinovich House 1 kv.2 Holon, 123456 Israel T: 0541234567 Shipping Information: Olga Ivanova Str. Rabinovich House 1 kv.2 Holon, 123456 Israel T: 0541234567 Method of payment: bank transfer Method of delivery: Delivery by hand (1-3 days) - Fixed Price:   The date may change, so do not worry. In any case, the courier will inform in advance the exact time of delivery in Israel by a phone call. However, if, before the period specified in this letter, you do not receive notification from us to send the order, review your email carefully. Perhaps we asked you to specify the address of delivery order, recipient's last name or credit card information. In cases where we have doubts about the accuracy of the information provided to us, we'll stop the execution order to obtain confirmation from the buyer (see order status).  If you do not receive any emails from us, but the order is still not shipped, although deadline for sending has passed, it means that the product was ordered from the main supplier, but not received from him. In this case, according to the rules of our shop, we continue to order goods from other suppliers within three weeks from date of order. If the goods are not received within three weeks, we'll let you know and offer the following choices: continue to search for products for another three weeks,  cancel the order and refund the money to your bank account (in some countries, less the cost of transaction). Note: refunds for credit card payment is not required, since the operation to remove money from a credit card is only just before sending the goods, and in this case is not made.

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How to pay for and receive an item?

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Payment and delivery of goods We deliver anywhere in the world by post, as well as accept the following methods of payment: bank transfer, detailed information on each country is derived directly ordering on the page "Payment Method".  bank cards VISA, Eurocard / MasterCard (all countries)  electronic payments PayPal Website Payments Standard. You will be prompted to choose a payment method and delivery available for your region during the checkout process (with all the necessary explanations).

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How to buy an item?

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Product order (Purchase) During the order you need to pass the following steps: Find a product  Put it in the cart (click on the button "Add to cart", you pre-specifying a number of pieces). Click "Checkout" when you're ready to order. To see this button is enough to put something in the cart or go to shopping cart by clicking the "Cart" in the upper right corner on all pages. Register (an email address and password) or register using your account at Facebook, Google or Twitter.  Specify the delivery address of the order.  Select delivery method (available for your selected region.) Select payment method (available for your selected region and method of delivery). Check and confirm the order. Enter your credit card information (if you choose this method of payment).

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How do I find the necessary product?

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Finding Item Box for simple search is located at the right top of each page. You can restrict the choice of any one section (eg, only FOR FACE) or search all. Simple search is by name, brand or any word that you type in the search string. The search is conducted taking into account the possible errors in writing. This is useful when you are not sure of the title. Search results can be sorted by rating shopping, assessing buyers, price, title, availability of stock. You can also search for a specific product by simply scanning the directories are linked in the main menu of each page. For example, going into the directory "FOR FACE", you will see subdirectories "Cleansers and toners", "Creams and serums," etc. Going to product page, on the top left you will see links to directories to which this item belongs to, and you can view other products in these catalogs. Finding the right product in the list of other items, go to the page with this product by clicking on its title. You can estimate how it suits you using the information provided with the item (image, data of the manufacturer, abstract, content, etc.), as well as information posted by visitors (evaluation, opinions). Also, you can see the rate of sales of the product, and that usually buy together with this product the other visitors. Under the price of goods you will also see its availability.

+	Can I make an order to another address?
-	You can create any number of shipping addresses and select when you submit the order address, desired at the moment. If you wish to pay in one country, and arrange delivery in another country, you can do it without our intervention when paying by credit card or electronic money.

+	I live abroad, can I use the services of your store? How can I pay for my order?
-	Yes, we ship orders to all countries with which there is an email message. You can pay by bank transfer, credit card or via electronic payment systems.

+	I want to order products for salons and overall implementation. Will you send the official documents for accounting?
-	Yes, of course you get all the necessary documents together with your order. To do this you need to place your order as a "Legal person" and specify all necessary details of the company. Please note, that if you do not fill in these fields, the relevant documents will not be sent. More information about ordering goods for the company will be able to get in the sales department.

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