Payments

How will I receive my refund after returning an order?

Your refund will be issued to the original payment method used for your order. Refund processing time depends on your payment provider.

Will I be charged VAT, customs fees, or import duties on my order?

Yes, orders delivered outside of Israel may be subject to VAT, import duties, or customs fees, depending on your country’s laws.

Is 3D Secure mandatory for Credit Card Payments on FeelBe?

If your chosen payment method is Credit Card Payments, the checkout flow will automatically include 3D Secure (3DS) verification. 3DS is a protocol designed to authenticate the identity of the cardholder during card-not-present transactions. When a customer selects Credit Card Payments as their payment method, they will be redirected to a separate website where they will be provided with instructions to complete the 3DS verification process.

I have a payment problem with my order, what should I do?

A “Payment Problem” usually means incorrect payment details or insufficient funds - please check your billing info or try using a different payment method.

What payment currencies are available for placing orders?

We currently support 9 major world currencies, including USD, EUR, GBP, and more, to make your shopping experience easy and convenient.