What should I do if an item is missing from my order?

We apologize for the missing item in your order. Before reaching out to our Customer Care team, please take a moment to check the following:

• We may have sent your items in separate packages. Please check your emails to see if any items will arrive separately.
• You can also check if your order has been split into multiple packages by visiting the 'My Orders' section.
• If you have placed multiple orders within a short time frame that qualify for free delivery and are being shipped to the same address, they may have been combined or split across multiple packages. You can check if the tracking information for each order is the same.

If an item is still missing, please contact us within 30 days of delivery, and we'll do our best to help.