I missed my delivery, what can I do?

I wasn’t home when they tried to deliver - what now?

Hey, no worries — this happens to all of us. Here’s what usually works:

• Most couriers will just try again the next working day. Sometimes they leave one of those little cards with info on where to grab your package.
• Check your email or the tracking link you got - often, it’ll say exactly where your parcel is hanging out (maybe your local post office or pickup point).
• If you got a card, just follow what it says. Usually it’s pretty straightforward to set a new delivery time or pick it up when it works for you.

And if you’re stuck or not sure what’s going on - just send us a quick message. Happy to help.

One thing to keep in mind: if the parcel sits too long without being picked up or rearranged, it usually comes back to us. If that happens, we’ll either refund you or arrange to send it again - whatever works best for you.